More than half of smartphone users are disappointed with the performance of their devices, citing issues with streaming media, web browsers, and social networking apps, according to a new survey.About 57% of smartphone users are disappointed with the performance of their devices, citing issues with streaming media, web browsers, and social networking apps, according to a new Fanfare survey.

In addition, 55% of respondents were unclear on whom to blame for device failures resulting in 53% of users instinctively blaming the manufacturer.

Fanfare conducted the study of 155 users in January and February, also finding that 58% of respondents were likely to broadcast their dissatisfaction through social networking sites like Facebook and Twitter while 57% were likely to complain to friends and family. This criticism can have a measurable impact, as 76% of potential buyers are influenced by friends and family while 64% take heed of opinions found on social networking sites, the study found.

Moreover, 29% of respondents claimed to encounter problems “all the time,” while 64% have relied on software patches to fix any bugs. Looking ahead, 74% believe devices will become less reliable in the future and 88% are happy to wait until handsets prove reliable before purchasing one.

Full Story Via Brighthand.com

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