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THESE TERMS OF SERVICE APPLY TO
SERVICES ("PAY FOR SUPPORT” AND “IN-HOME/OFFICE SERVICE")
ORDERED FROM ELECTROGEEK OVER THE PHONE. BY ACCEPTING SERVICE
FROM ELECTROGEEK YOU ACCEPT AND AGREE TO THE FOLLOWING TERMS AND
CONDITIONS.
TERMS
AND CONDITIONS
PAY FOR SUPPORT (REMOTE
SUPPORT)
(a) Services: ElectroGeek will attempt to diagnose a
problem and find a solution over the telephone or remotely via
the Internet for an applicable fee. In certain cases, however,
problem diagnosis and support may not be completed because of a
problem with your computer or its configuration that is beyond
our control.
(b) User Responsibility: You understand and agree that
prior to contacting or allowing ElectroGeek to perform
diagnostic repair on your computer, it is your responsibility to
back-up the information, data, software or other files stored on
your computer disks and/or drives. You acknowledge and agree
that ElectroGeek shall not be responsible under any circumstance
for any loss or corruption of data and/or software.
IN-HOME/OFFICE SERVICE
(a) Scheduling: Standard service hours are
Monday-Friday, 9 AM – 5:30 PM, Saturday 9 AM – 5 PM. Additional
charges may apply for services outside of standard service
hours.
(b) Service Jurisdiction: ElectroGeek sets the Service
Jurisdiction for each city it operates in. If a location lies
beyond ElectroGeek's standard Service Jurisdiction, additional
trip charges may apply. To determine if your location is within
the ElectroGeek standard Service Jurisdiction, please call
1-888-345-GEEK (1-888-345-4335) for information pertaining to
standard Service Jurisdictions and applicable trip charges.
(c) An Adult Must Be Present At Residences or Business:
For on-site services, a person of at least 18 years of age must
be present during the entire time period services are provided.
IF THE ELECTROGEEK TECHNICAL SUPPORT SPECIALIST ARRIVES AT THE
SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE
DENIED AND A $100 CANCELLATION CHARGE WILL BE ASSESSED.
(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR
RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED
ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER
STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE
ELECTROGEEK TECHNICAL SUPPORT SPECIALIST TO YOUR HOME OR
BUSINESS. ELECTROGEEK AND/OR ITS THIRD PARTY SERVICE PROVIDER
SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR
CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(e) Minimum System Requirements (For Wireless Home Networking
Only)
* All computers to be networked must have a minimum of
10MB of hard disk space and 32 MB of RAM.
* Password(s) for operating systems(s) and/or ISP must be
available at the time of service.
* Microsoft Windows XP operating system or greater.
* Operating System disc and Key
Code must be available at the time of service.
* All computers and/or peripherals
to be networked must be in good working order and Spyware-free.
* For all broadband installations,
the broadband services must be installed and operational prior
to the time of service, including connections to any broadband
modem.
(f) Access: The ElectroGeek Technical Support Specialist
must receive full access to the computer(s) and/or peripheral(s)
to be serviced, access to your residence, your consent and
cooperation to enter your residence or business, and a safe
working environment, working space and electrical power. IF THE
ELECTROGEEK TECHNICAL SUPPORT SPECIALIST ARRIVES AT THE
SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT
REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA
DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED
AND A $100 CANCELLATION CHARGE WILL BE ASSESSED.
(g) Payment: Payment is due at the time that services are
rendered unless otherwise specified. Returned checks are subject
to a $40 dollar returned check fee.
(h) Returns: All computer or networking product returns
are subject to a 15% re-stocking fee. Products without a valid
return authorization number will not be accepted. Any products
with missing parts, cables, manuals, etc. will not be accepted
for return. Only defective products may be returned.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME/OFFICE
SERVICES:
LIMITATIONS TO SERVICE: ELECTROGEEK AND/OR ITS THIRD
PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM
PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE
CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE
MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS
(INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS)
OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE
AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY
DETERMINED BY ELECTROGEEK AND/OR ITS THIRD PARTY SERVICE
PROVIDER.
FORCE MAJEURE: If ElectroGeek and/or its third party
service provider's ability to render services is impaired by you
or circumstances beyond the control of ElectroGeek and/or its
third party service provider, ElectroGeek and/or its third party
service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL
ELECTROGEEK AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO
YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT
LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST
OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED
TO, THE SERVICES PROVIDED BY ELECTROGEEK AND/OR ITS THIRD PARTY
SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE
OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE,
PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED
HEREUNDER.
RELEASE OF LIABILITY: BY SIGNING THE FORM ON THE OPPOSITE
SIDE OF THIS PAGE OR BY ACCEPTING SERVICE FROM ELECTROGEEK, YOU
AFFIRMATIVELY AGREE TO RELEASE AND HOLD HARMLESS ELECTROGEEK
AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY
LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY
SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND
THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER
EQUIPMENT OR PERIPHERALS RESULTING FROM ELECTROGEEK AND/OR ITS
THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD
PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES,
DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE
LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO
YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact ElectroGeek at
1-888-345-GEEK (4335)
You may cancel your order if you give ElectroGeek at least 2
hours notice prior to the scheduled performance of services.
Cancellations must be completed by calling 1-888-345-GEEK
(4335). The payment amount will be fully refunded in the manner
the purchase was paid.
WARRANTY
If you are not satisfied with your service: Please call
1-888-345-GEEK (4335) for resolution. We stand behind our Pay
for Support and
IN-HOME/OFFICE (On-Site) Service for 30 days; however, for
repairs necessitated by a virus or spyware, the service warranty
is valid only if the anti-virus and anti-spyware protection for
your product is installed or updated during the repair. If there is a
problem with the service we provided and you notify us within
the stated time period, we will work to remedy your problem
quickly and at no additional cost.
LEGAL NOTICE
ElectroGeek® refers to a line of technology services provided by
ElectroGeek, Inc. |
